It’s also true that unhappy customers are more likely to leave a review than happy ones. Whether they like or dislike something, people tend to leave extreme scores-either the maximum or the lowest possible.Īnd customers who have a problem which is later remedied aren’t obliged to remove their negative reviews. To date, CDKeys has only replied to 8 percent of those negative reviews.Īlthough not insignificant, this relatively low percentage of bad reviews could easily be due to isolated technical problems and customer service issues, rather than having anything to do with the legitimacy of the site.ĬDKeys has very few scores between Excellent and Bad, but this high contrast is typical of user reviews. Scrolling through those reviews, there are a lot of complaints about codes not working or not being delivered. This is certainly something that other videogame key sellers do.Īt the other end of the scale, 7 percent of CDKeys’ Trustpilot ratings are "Bad," the worst possible rating on the site. We're speculating here, but it's possible that CDKeys also buys games in bulk when they’re on sale and then adds a markup later when the prices return to normal. Indeed, some games on CDKeys are for specific parts of the world, so how are they offered cheaper than other stores? That, of course, relies on the codes not being region-locked. One likely explanation is that CDKeys shops around, legitimately buys games from regions where they’re the cheapest, and then resells them to customers. We can make some educated guesses, though. It doesn’t explicitly say where CDKeys gets its codes from, only that it buys them cheaply and then resells them on its site. We buy from all corners of the globe to ensure the cheapest possible prices and as we only sell products in digital form we're able to make significant savings on postage and related expenses-we then pass these reductions on to you, which ensures our pricing is the most competitive around!įirstly, globes don’t have corners, do they? Secondly, this is pretty vague.
In the FAQ on the CDKeys website, we found the following statement about why the firm’s products are so cheap:
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